29 November 2022
Dear Trade Partner,
We hope business and demand for travel continues to be strong.
To assist both our Trade Partners and our Groups Reservations Team, please see below a friendly reminder to ensure a seamless arrival and stay for your groups at Voyages Resorts.
Group arrivals and departures
- We ask that you brief your team on all necessary Voyages Terms & Conditions.
- Please provide all Voyages tour, meals & timings at initial booking request. If this information is not available, please provide at time of rooming list which is required 30 days prior to arrival. (Please note: if no rooming list provided after the 30 days, this may result in cancellation of the booking)
- The final rooming list must always include:
- Reconfirmation of all meals & Voyages tour requirements
- Final pax numbers
- Dietary requirements
- It is essential your Tour Leader reconfirm details with Hotel Groups Coordinator at resort or Duty Manager at check in.
- Check In: from 3pm // Check Out: by 10am
- Porterage is compulsory for all groups and is available from 7am - 6pm. Please note: Bag collection on day of check out must be pre-booked at least 24hs prior and within these times (Can also be booked at time of rooming list if known).
Group Experiences
Voyages makes every effort to operate the experiences your group has booked. However, there may be occasions when pre booked activities, especially outdoor dining, need to be cancelled at short notice due to inclement weather, accessibility or other events outside Voyages' control. Should this impact your group, we will notify the Tour Leader immediately. If rebooking the experience on another day during the stay is not possible, we will work with your Tour Leader to assist with booking other dining options.
Please note; no charges will be applied to any experience Voyages needs to cancel.
The Voyages Sales Team is here to help, if you have any queries please feel free to contact your Account Sales Manager.
Thank-you for your co-operation so we can deliver a WOW guest experience for your groups, and we very much look forward to welcoming them at Ayers Rock Resort.
Best Regards,
The Voyages Sales Team